Privacy Policy
Effective Date: July 23, 2025
Welcome to Help My Tickets. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our independent third-party support services for event ticketing issues.
Disclaimer: Help My Tickets is an independent third-party support service. We are not Ticketmaster, nor are we affiliated with or endorsed by Ticketmaster or Live Nation Entertainment, Inc. We do not sell or resell tickets. We provide guidance and support for existing event ticketing issues.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that you voluntarily provide to us when you contact us for support, including:
- Contact Details: Your name, phone number, and email address.
- Ticketing Issue Details: Information related to your specific event ticketing issue, such as your Ticketmaster account details (provided by you for assistance), order numbers, event names, dates, and any other relevant information you share to help us understand and address your problem.
- Payment Information: If you utilize our paid services, we collect payment information (e.g., credit card details). Please note that we use secure third-party payment processors, and we do not store sensitive credit card information on our servers.
1.2 Non-Personal Information:
We may automatically collect certain non-personal information when you visit our website:
- Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, operating system, pages viewed, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our independent support services for your event ticketing issues.
- To communicate with you regarding your support requests, inquiries, and service updates.
- To process payments for our paid services.
- To analyze website usage and improve our website's functionality and user experience.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and policies.
3. How We Share Your Information
We are committed to protecting your privacy. We DO NOT share your personal information with Ticketmaster, Live Nation, StubHub, or any other ticketing platform, as we operate as an independent guidance service.
We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing other business services (e.g., web hosting, analytics, customer relationship management). These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Security
We implement reasonable security measures, including administrative, technical, and physical safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
- Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.
- Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Help My Tickets
Email: contact@helpmytickets.live
Phone: +1 (833) 264-2889